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Archive for March, 2010

This posting began as a reply to Keith, which by coincidence I began writing on the day that Tiger Woods announced his predicted return to ‘business as usual.’ Just days later, the favorable reception for his reemergence became evident in a 43% spike in ad spending value for his return to the Masters which will surely crank up its ‘in 3D” ratings. Tiger’s mea culpa messaging is now incorporated in two fixed-length pre-tourney interviews on ESPN and the Golf Channel— astutely selected media outlets that weren’t going to try to torpedo their viewer boon.

It’s too bad for the stakeholders in Tiger-marketed brands that my original commentary (Tiger’s Quadruple Bogey: News & Views, Dec. 10, 2009) was in any way prophetic. Tiger’s failure to get out ahead of the avalanche of “disclosure de jour” underscores the importance of being forthright, and his “failure to manage” left a telltale financial wake.

Published viewpoints on effective crisis management and Tiger’s scenario specifically are varied and strongly held. Among the many I found, Bob Conrad’s blog exchange illustrates this polarization. I fall into the Shel Holz and Jennifer Windrum camps and back that opinion with more than 25 years of experience in guiding organizations’ toughest communications during change, leadership transition or crisis.

The good news for college students and practitioners is that the legacies of brands rebounding from crisis — Tylenol’s tampering and latest recall, Perrier’s contamination, Enron’s implosion, the devastating Bonfire collapse at Texas A&M, and the bizarrely unsteady response by Toyota to claims of unpredictable mechanics — provide compelling instructional tools. These are all stories of substantial economic, health and social impact; and they are all reasons why the Public Relations Society of America identifies crisis counsel as an essential competency within its industry professional accreditation.

There are ample stories of redeemed public figures that pave an optimistic path for Tiger. In the meantime, the gaze of the PR industry and university faculties are trained on his newest reputation advisor: White House alumnus cum sports PR consultant Ari Fleischer (see ESPN opinion), whose counsel must have factored the Master’s return and interviews.

Like many, I now have Tiger fatigue. But as Nielsen viewership data will likely show, I will be among the millions worldwide who will be tuned into the Masters, in part because I play golf and always watch some of this event (note: I didn’t take the leap to say “I’m a golfer”) but also I want to see this most public reputation business story play out.

Will you be watching too?

Much has been written about the need for an elevator speech— yet as one of the most indispensable business tools, it remains among the most poorly executed.  It begins with the misnomer “speech” and is further confused by the notion that it’s a self-aggrandizing description designed to “sell” on the spot in response to the colloquialism: “what do you do?”

It’s not.

Your audio signature is a compelling, interesting statement that you customize to engage the interest of your listener. If you know the four most important aspects of your audio signature, you’ll find it works harder to achieve your networking or job search goals.

1. Content

  • All effective speeches begin with notes. Talking about oneself requires the ability to be authentic, to know your distinguishing personal brand attributes, and then to use artful language that succinctly conveys your story. Sit down and create that list—what you are, and what you’re not. Know your personal brand and own it.
  • Memorable stories are unique. If you can plug in someone else’s name into your soliloquy, you aren’t using the right words.
  • That being said, an audio signature is a “less is more” proposition. Brevity is essential for success. Before you think you’ve got ten minutes to talk, remember how this term got its name—a short elevator ride between two floors to make a first impression and to open a door. Anything longer than 25 words is too long.

2. Relevance

  • Know your audience. If you’re talking to a pharmaceutical executive and you’re a software patent attorney looking to create new connections for your clients, your introduction needs to go beyond: “I’m an attorney” which is a closed statement that is too generic. Connect your story back to that of the listener—“I provide intellectual property solutions to your industry. I’m sure we know some of the same people,” or “you probably know our work.”
  • Study your potential audiences and know who will be at your meeting, interview, conference or class so you can tailor your audio signature to best relate to them.  Beyond the published speaker list, a conference often has a registration roster that can be secured or members affiliated with the host organization whose attendance could be presumed. With tools like LinkedIn and Twitter, its a missed opportunity to not pave the way for a brief yet meaningful in-person exchange by mining these resources, reaching out via email in advance, and then have your practiced audio signature ready for saying hello.

3. Delivery

  • Nothing kills interest faster than a flat delivery. Charisma counts—it’s the centerpiece of any good presentation, including an initial passing introduction.
  • Have direct eye contact.
  • Practice, practice and practice. Consider your shower your elevator. Try your story on friends and colleagues. Ask people how they would describe you to see if you are missing something or need to do a better job of educating your ambassadors.

4. Call to Action

  • The purpose is to open a door for a future conversation. Use open-ended language: “I’d like to follow-up with you at a future time to chat about our common interests” or “I’ve wanted to meet you for some time, I’ve heard about you by reputation and more than one colleague has suggested that I contact you.”
  • Nothing opens a door faster than flattery.

If you think beyond what you “do” to the unique, relevant solutions you provide, and practice that story continually in all networking venues, be they social or business, your audio signature will become yours. And it will work harder for you.

Vote! Who should be on the Wheaties’ box? http://twtpoll.com/a086q6

It was the ultimate crescendo of the Vancouver 2010 Winter Olympics: the USA v. Canada’s skate for the Men’s Gold Medal Hockey title. By any estimation, it an exciting game, especially at the 00:24.4 mark.

But the game-time dialog by game-time prognosticators and then by post-game armchair analysts with keyboards shows the migration between spirited opinions and vitriol. Who knew that the much anticipated Winter Olympics Men’s Hockey finale was really a referendum on US Healthcare Reform?  The slippery slope extended far beyond the snow-covered Alpine downhill courses at the Vancouver 2010 Winter Olympics and went straight to the halls of the US Congress.

Q: Did the US or Canada “win” the 2010 Winter Olympics?

@jeffschmuck: Canada – most gold medals ever won by a country at the Olympics. Yep, we’re the best.

shepdiz: I’m not really into Olympics, but I’m glad USA won most medals ever in history of Winter Olympics! Boo socialism! Yay freedom & capitalism!

WSAU: Winter Olympics are over. USA had most medals: 9-gold, 15-silver, 13-bronze; but Germany, Canada had more gold

Q: Was Team USA’s Silver Medal in Hockey (men’s or women’s) a referendum on US healthcare?

@OTOOLEFAN : Hey Canada: You may have beat us in hockey, but our health care system…oh wait… Nevermind. Kudos. #hcr #p2

@Futfanatico Ice hockey requires the broadest of shoulders and a will of cast iron. Public healthcare produces neither.

ZachWiIson: I don’t care. We have better healthcare. Good luck getting to a dentist in Canada. That and hockey shall make them a toothless nation.

@JustinFarley: Do you know why #Canada is so good at #hockey? Two words: “government” and “healthcare.”(no room 4politics in #Olympics)

@jdonels: I feel sorry for Cana-duh and their crappy public option #hcr. I am willing to let them have their gold medal. #tcot #hockey #tlot #usa

@Joy__Hart: Now #Canada beat us twice first with #healthcare. And now in #hockey! #hcr #hc10 #p2 #olympics

skooks: If you’re thinking about making a joke connecting Olympic hockey and national healthcare, please know you are not the first.

And yours truly: @loringbarnes Separate the #Olympics hockey outcome from #HCR#US taxpayers spend $93M on Congressional salaries alone, but they aren’t doing their jobs.

Q: Can we find common ground? Can we agree on some facts?

TruthCry: So pleased US won the most Winter Olympic overall medals (ever), while our gracious host neighbor Canada won the most gold medals (ever)!

Kate_U: Awesome Winter Olympics, North America! Canada most gold medals & Team USA with most overall medals in a single winter Olympics

hurricanedc: Apparently Canada got the most gold medals! And the US got the most medals overall! Hehe, love being Canadian by law and American at heart.

There are communications lessons in the success of Team USA that appear timely for the US Congress:

1)    Be good sports.

2)    Always play by the rules.

3)    Work as a team.

4)    There can be winners and winners.

5)    Do more with less.

6)    Competition is healthy.

7)    Engage us citizens, we’re not spectators.

The Winter Olympics’ cross-border friendly bravado contrasts sharply with the polarization and partisanship that is defining the important issue of fair, transparently constructed, American healthcare reform. But unlike the Olympics: healthcare reform is no game.

Hearty congratulations to Canada, both as warm hosts and terrific athletes. Hurrah Team USA! You did us very proud.  US Congress, are you listening?

P.S.: Which #US #WinterOlympics athlete will be on the @Wheaties_Fuel cereal box?

VOTE HERE (view the tally): http://twtpoll.com/a086q6